Question for Kevin- In Tripio, Jay is frustrated by the expectation that all the espresso shots had to be between 18-23 seconds. Did Howard Behar, Howard Schultz really believe all the pours were to specifications? Even on 1,000 customer mornings? Answer-1-1.25 fluid ounces including. crema made from 7 grams of espresso blend in 18-24 seconds.” …
